FAQ
Answers to Your Questions
When will I see results?
When will I see results?
Most people feel smoother skin in two to three weeks and see it by week four to six. The redness and marks take longer — give the colour eight to twelve weeks.
How often should I use it?
How often should I use it?
Once a day for the first week, then twice a day. After that, two or three times a week keeps it smooth.
Will it sting?
Will it sting?
A light tingle for the first few days is normal and fades as your skin adjusts. Apply to dry skin, never straight after shaving.
When is the best time to apply it?
When is the best time to apply it?
Right after your shower, once your skin is dry. It takes about a minute and soaks in before you get dressed.
Can I use it on my thighs, legs and bum?
Can I use it on my thighs, legs and bum?
Yes — anywhere on the body where KP shows up. Just not the face, broken skin or freshly shaved skin.
Is it safe for sensitive skin?
Is it safe for sensitive skin?
Patch test on the inside of your arm for two days, then start once a day. A tingle is fine; burning or a rash is not — stop if that happens, and the 90 days have you covered.
Can I use it with retinoids or other acids?
Can I use it with retinoids or other acids?
Alternate nights with retinoids and skip other acids on the same area. Pregnant or breastfeeding? Ask your clinician first.
My KP shows as dark dots rather than red bumps. Does it help?
My KP shows as dark dots rather than red bumps. Does it help?
Yes — on deeper skin tones the marks are usually the main complaint. Niacinamide has good evidence for the look of those marks over eight to twelve weeks; texture improves first.
How long does one bottle last?
How long does one bottle last?
About a month on both upper arms at one application a day. Larger areas or twice-daily use go through it faster, so most people want two bottles to reach the six-week checkpoint.
What if it doesn't work for me?
What if it doesn't work for me?
Then you don't pay for it. Use it for up to 90 days, and if your skin isn't smoother, email us your order number for a full refund.
Where can I use it?
Where can I use it?
Upper arms, thighs, calves, bum — anywhere KP shows up on the body. Not for the face, broken skin or freshly shaved skin.
What's included?
What's included?
One 30 mL pump bottle of Hale KP-15 Body Cream — about a month on both upper arms at one application a day.
Shipping & Returns
Shipping & Returns
Free shipping on every order, with a tracking link by email. Returns are covered by the 90-day guarantee.